Professional Resume
Aarav Sharma
Customer Success Associate
Professional Summary
Customer-focused professional with 3+ years of experience improving response times, handling high-volume support queues, and building trusted client relationships across SaaS and service teams.
Work Experience
Customer Success Associate
BrightServe Solutions, Pune
Jun 2022 - Present
- Reduced average customer response time by 32% by improving ticket triage and follow-up workflows.
- Managed 70+ weekly customer conversations across email, chat, and phone with a 94% satisfaction score.
- Created onboarding checklists that helped new users activate key product features faster.
Education
Bachelor of Commerce
Savitribai Phule Pune University, Pune
2018 - 2021
CGPA: 8.1/10
Projects
Customer Feedback Dashboard
Organised feedback from support tickets into weekly insights for product and operations teams.
Google Sheets • Looker Studio • CRM
Skills
Technical: CRM tools, Excel, Google Sheets, Ticketing systems, Reporting
Soft Skills: Communication, Problem solving, Client handling, Team collaboration
Languages: English, Hindi, Marathi
Certifications
Customer Success Fundamentals — LinkedIn Learning 2023
Achievements
- Recognised as quarterly top performer for customer satisfaction in 2023.
Modern Professional
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Best for
Tech, startups, business, product, marketing