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Professional Resume

Aarav Sharma

Customer Success Associate

+91 98765 43210 aarav.sharma@email.comPune, Maharashtralinkedin.com/in/aaravsharma

Professional Summary

Customer-focused professional with 3+ years of experience improving response times, handling high-volume support queues, and building trusted client relationships across SaaS and service teams.

Work Experience

Customer Success Associate

BrightServe Solutions, Pune

Jun 2022 - Present

Reduced average customer response time by 32% by improving ticket triage and follow-up workflows.
Managed 70+ weekly customer conversations across email, chat, and phone with a 94% satisfaction score.
Created onboarding checklists that helped new users activate key product features faster.

Education

Bachelor of Commerce

Savitribai Phule Pune University, Pune

2018 - 2021
CGPA: 8.1/10

Projects

Customer Feedback Dashboard

Organised feedback from support tickets into weekly insights for product and operations teams.

Google Sheets • Looker Studio • CRM

Skills

Technical: CRM tools, Excel, Google Sheets, Ticketing systems, Reporting

Soft Skills: Communication, Problem solving, Client handling, Team collaboration

Languages: English, Hindi, Marathi

Certifications

Customer Success Fundamentals — LinkedIn Learning 2023

Achievements

Recognised as quarterly top performer for customer satisfaction in 2023.